CEM Resources - International Partners

Global CEM International Partners

Sampson Lee
Hong Kong

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Sampson Lee

Sampson founded Global CEM, and created the PIG Strategy (also called the Branded CEM Method) which was first lincensed in Europe. With content based on the PIG Strategy, the world's 1st CEM certification - Global CEM Certification Program - has been presented 56 times in 19 international cities with attendees from 67 countries on six continents. The program has also trained numerous consultants from the world's leading consulting firms. Lee has been the visiting assistant professor of the University of Hong Kong (master degree program of electronic commerce and internet computing) since 2004.
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Paul Greenberg
Ireland

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Dr. Brownell O'Connor

Brownell has been working in the customer contact industry since 1990 and in that time he has worked with over 150 call centre operations on virtually every continent. Brownell established his Contact Centre consulting practice in 1996 and has gained an enviable success record. He spends a lot of his time in the Middle East region and contributes regularly to industry journals and speaks at international conferences since 1997. Brownell also serves as an executive and non-executive Director of a number of contact centre companies across the globe. 

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Donna Fluss
United States

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Ro King

Ro brings to client engagements more than 15 years of experience, she guides Fortune 500 and Internet 100 firms in building databases of customer information, analyzing data to better understand and anticipate customer behavior, and implementing the tools and processes to conduct marketing campaigns that integrate multiple channels and touch-points. Ro was founding partner of Quaero Corp. U.S. She earned her BA at Harvard and her MBA at the Darden School of Business at University of Virginia. She is a popular conference speaker on CRM, a regular contributor to industry publications and an adjunct professor at New York University. 

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Sampson Lee
United States

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Jim Sterne

Jim Sterne is an internationally known speaker on Internet marketing at conferences around the world. He has lectured at Stanford, Oxford and MIT. He stays active as a public speaker and as a consultant, helping each client set Internet marketing goals and determine customer relationship strategies. Sterne focuses his twenty years in sales and marketing on measuring the value of a Web site as a medium for creating and strengthening customer relationships. Sterne is the author of six books. He produces the annual Emetrics Summit and is the Founding President of the Web Analytics Association.

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Paul Greenberg
Singapore

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Dr. Candice Ng-Chee

Candice is an astute management consultant known for her expertise and dedication in partnering Fortune 500 Companies and Multi-national Companies in their pursuits towards Customer Excellence in Asia.   She assists management in their efforts to better identify customer issues and opportunities, creates value for their customers and stakeholders, as well as enhances their core competencies to sustain momentum. She has made several imprints in these organizations’ transitions from product-focused business practices to customer-centric best practices.    Candice is a certified Professional Management Consultant with the Singapore Business Advisors and Consultants Council (SBACC) and holds a Doctorate Degree in Business Administration. 

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Donna Fluss
United States

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John Chisholm

John Chisholm is Chairman & CEO of CustomerSat, Inc. He has three decades of experience in general management, marketing, research and strategy. A pioneer in online marketing research, he founded Decisive Technology (now part of DoubleClick), publisher of the first shrink-wrapped software for conducting surveys via email, in 1992. He is author or co-author of two US patents in Internet polling technology. He is chairman of the board of the Stanford Institute for the Quantitative Study of Society (SIQSS) and he holds Bachelor of Science and Master Degree in Electrical Engineering and Computer Science from MIT and an MBA from Harvard Business School.

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Paul Greenberg
Netherlands

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Annemiek van Moorst

Annemiek van Moorst, entrepreneur, author, designer, implementator and opinion leader, is founding partner of TOTE-M (1994 - now). TOTE-M is a leading independent management consultancy specialized in customer management strategy and implementation based in Amsterdam and Brussels (www.tote-m.com). Its customer base consists of large international corporations in finance, telecom, utilities, technology and retail. Annemiek is a frequent speaker on seminars and congresses. She was involved in founding the Dutch CRM Association. In 2004 she founded the forum for Directors of Direct Channels and Contact Centres aiming at professionalization of the market. In 2005 she joined the jury of the Dutch CRM Award.

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Donna Fluss
United States

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Donna Fluss

Donna Fluss is the President of DMG Consulting LLC, a firm specializing in customer-focused business strategy, operations and technology services. Ms. Fluss is a recognized thought leader and innovator in CRM, contact center and real-time analytics. She is the author of The Real-Time Contact Center and many leading industry Reports, including the Contact Center Performance Management Market Report, the Speech Analytics Market Report and the Quality Management/Liability Recording Product and Market Report.

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Donna Fluss
Italy

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Marco De Veglia

Marco De Veglia has worked in marketing communications since 1990. He has been Strategic Planning Director and Head of Interactive Strategies for the D'Arcy Group and Head of CRM for Leo Burnett. He is also partner in Trout & Partners, the international network of marketing strategy consultants. Marco De Veglia speaks, writes and consults about integration between traditional and new digital marketing and always offers a contrarian view that helps companies to see a different perspective.

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