Voice of the Attendees

Voice Of Attendees

"In my search for CEM models, back in 2009, I was lucky to find Sampson and his framework.  I participated at Global CEM Certififcation Program held in London.  He says that They've been lucky to have many program attendees to support them (half of the attendees are "repeat customers" or coming from referrals).  I question myself: Can be wrong so many professionals from big Companies? If you want to find out how is possible to roll out this CEM program 40 times in 17 cities, you must Experience it your own.  Have a nice Customer Journey with such a great captain!"

Jorge Garcia Del Arco, Founder, FlipOver.org (Spain) Spain

Innoative, challenging, questioning and extremely necessary, the method of Mr. Lee is a breakthrough in business and strategic development for all companies that want to differentiate themselves in their market. 

Larry Sackiewicz, Business Development Director, Brain Trust Consulting Services (Brazil) Brazil

"I want to recommend Sampson Lee and his wonderful G-CEM Methodology.  I enjoyed every module of this training /certification and the CEM method is really aligned with what all companies want to achieve (the right balance and the right things to do).   Thank you!"

Gerard Buchler, EMEA Sustain and OSP Sustain Manager, Dell (France) France

"The Customer Experience Methods from Global CEM training by Sampson Lee was very inspiring!  First of all, this is only a practical guide for the implementation of concepts and solutions to specific business problems.  I was impressed by the people present at the training.  Pay tribute to personality of speakers, the high level of organizaion of the event, as well as the ability of the organizers to create incredibly open and positive atmosphere.  With gratitude and respect."

Yulia Avgul, Owner/Director, Avgul Expert Group (Belarus) Belarus

"Sampson Lee is an excellent speaker and the seminar he presents is extremely rewarding.  His methodologies are innovative and interesting.  I feel gratified for the opportunity of participate this experience, that allowed me know him and his work."

Fabio Nigro Gonzalez, Senior Manager, Brain Trust Consulting Services (Brazil) Brazil

"I came across the CEM training as a referral from a colleague who went through same framework a year ago.  Sampson has created a fantastic CEM framework that not only help organization to focus on delivery better customer experience but also how to manage the customer experience, it is also a very helpful exercise for daily life as well.  There is too much value in the CEM program that we can impact the world around us if we focus on what we do and relate to Customer Experience.  Great program and great presenter, I highly recommend this to any one who is customer focus." 

Mohamed Afifi Managing Director Middle East, Genesys (UAE) UAE

"Sampson's research and delivery of customer experience management concepts is outstanding.  Very practical and applicable across different industries and cultures.  His case studies and examples provide clarity and show how an organization can immediately start applying these concepts!"

Kolawole Osinowo, Customer Care and Logistics Lead, West and Central Africa, Nokia (Nigeria) Nigeria

"Sampson is a great customer experience trainer, he creatively explains key concepts in the field and illustrate how you can sucessfully implement them to yield great results.  The Global CEM Certification had a great impact on me and I would highly recommend it as it is practical, creative, and efficient."

Nour Taher, Customer Experience Officer, Bank al Etihad (Jordan) Jordan

"I met Sampson as a teacher/moderator during the 2-day CEM masterclass.  I still use the unique and 'well thought of' ingredients (like the 'customer journey') to truly help my customers to understand their own clients.  Highly recommend to join this course and listen to Sampson's innovative and valuable methodology."

Rob Brosens, Owner, Customer-i (Netherlands) Netherlands

"Sampson's CEM methodology changed my entire working life and affected all of my current projects at once.  When I arriving back at my desk after his course and looking at my projects I simply realized that all need to be revised from scratch.  Having said that I mean that totally positive and it was worth all the effort.  Sampson has made me seeing Customer Experience Management from a totally new perspective and now 4 years after having participated in his course the gained knowledge still is up to date and great.  Thanks Sampson!"

Fabian Romankewicz, Sales Enablement Manager, Cisco Systems (United States) United States

"The Global CEM Certification was pivotal to my career development and enable me to develop into business leader rather than customer service specialist.  The program was the catalyst in driving my ability to put the customer experience at the heart of business planning."

Wayne Grimshawe, Head of Customer Srevices, Barclays Corporate (United Kingdom) United Kingdom

"Sampson combines both deep academic knowledge of the material with practical experience and puts together a very thought-provoking course that is geared towards practical improvements in the marketplace - the Global CEM Certificate Program is strongly recommended for those who want to help their business improve its customer experience performance."

Machado Ricardo, Senior Lecturer Marketing, Univeristy of South Africa (South Afriac) South Africa

"Release yourself from mediated brand myths and engage to real brand processes.  Sampson and colleagues shed practical light on interconnecting methodological framework helping to make Brand CEM actional and real value comes with practice."

Liutauras Daugirdas, Partner, SYNOPTICOM (Lithuania) Lithuania

"I have attended the 2013 Amsterdam class of Global CEM Certification Program.  Sampson provided a truly useful and highly practical method of building and increasing customer experience and customer value in our consulting services organization, always with a clear focus on bottom line results.  I highly recommend marketing and service execs attending the class and pulling from Sampson's ideas to provide their own customers a unique and effective experience."

Markus Waser, Founder and Owner, waser iPM 

(Switzerland)

Switzerland

"The Global CEM Certification Program was an important part of my development in the area of CEM.  The opportunity to learn about applications across industries was an important aspect of the program."

Gustavo Monzon, New Student Services, The University of Texas at El Paso (United States) United States

"I had the opportunity to meet Sampson at the fall of 2012 on a San Francisco G-CEM Customer Experience training, he is a very experienced and talented presenter and a true Genius with the emotional framework he created and is promoting. "I really believe the only way to really achieve customer satisfaction is to move beyond on the rational and already exhausted current approaches and start to consider emotions as the true customer satisfaction and loyalty path." Congratulations Sampson!"

Bruno Bertini, Business Consulting, Genesys (Brazil) Brazil

"I joined Sampson and his team in Hong Kong for the Global CEM Program and came back very inspired both personally and professionally.  Sampson is a true capacity and undoubtedly one of the most knowledgeable CEM experts around.  A pleasure." 

Jakob Dyrbye, Owner and Creative Director, Faust Dyrbye A/S (Denmark) Denmark

"It's a practical program which you can apply this theory to practice.  Would be recommending especially for brand people to know about PEAK-END rule."

Nopparat Suksaranludee, Director of Loyalty and Partner Marketing, ONYX Hospitality Group (Thailand) Thailand

"It was great to hear Sampson's view on customer expreience and to get more details on the methodology he uses.  Sampson is truly inspiring and I use a lot of his insights to help my clients in creating unique customer experiences on those moments that matter most."

Deborah Wietzes, Senior Manager, VODW (Netherlands) Netherlands
 
 
 
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