
For CEM implementation, it means delivering your designed experience to your customers via a set of multiple touch-points. This will require capabilities alignment across people, process and technology in a company. This module provides you with a roadmap for implementation as well as measurement metrics to ensure that your CX program is tracked and monitored in order to generate constant feedback for continuous improvement.
This module will enable attendees to:
Previous Module |
© 2001-2021 Global CEM. All rights reserved.
See Privacy & Copyright Notice. Contact Us