CX Certification & Fee | Global CEM Certification Program

CX Certification & Fee


CX Certification Criteria

The content of the Global CEM Certification Program is developed based on the branded customer experience management method (also known as PIG Strategy), with which will be used to measure the participants' ability to understand and apply what they have learnt in the program into a real business case. 

CX Certification Process

Participants have to attend and complete the whole CX certification training program with corresponding in-class exercises and one take-home certificate assignment.

The certificate assignment should be presented in the form of a business case or proposal, writing to solve a particular customer experience (CX) problem or to develop a CX plan for a company, using the theories, tools and methods taught in the program. Participants will be given at least six weeks to complete the assignment.

The certification process is optional for the participants. For those who don't require certification, we could instead issue a Letter of Attendance upon request. 

Global CEM Certified CX Professional

Upon getting certified, participants are eligible to include the following logo in their credentials as an endorsement of accomplishment - Global CEM Certified Customer Experience Professional.     

The logo signifies the milestone of Global CEM (Global Customer Experience Management Organization) being the first organization to launch a CX certification program in the world in 2006.

Who Should Attend

Anyone with any level of managerial or functional responsibility in dealing with customers will benefit from the course. Specifically, you are likely:

  • Department head of Customer Experience, Marketing, Service, CRM or Sales.
  • Director / VP / GM of customer management related units.
  • Management executive who takes charge of corporate strategy planning and customer management development.
  • Business owner who sees CX a critical differentiator for your business.

Program Fee

  • Program fee is USD1,800 per person.
  • Group discount of USD1,600 per person is available for a group of three or more attendees to register together from the same company. 
  • The fee includes training fee, training documentation in e-files and certification fee. 


Next CX Certification

Our 65th Global CEM Certification Program will be held on November 22-26, 2021 (0900-1130 Central European Time):


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