Voice of Participants | World's 1st Customer Experience Certification

Voice of Participants

"Trainers are very willing to SHARE their knowledge and expertise."

Kenia Johansen, Team Lead-Customer Experience, American Express (United States)

"I participated in one of Sampson's CEM programs and was thrilled with both the content, and delivery.  Sampson's method for managing customer experience changed the way I approach conversations with all customers...internal, external, family members!  I thoroughly enjoy working with Sampson, and would recommend him to anyone trying to solve the dynamics of successful customer experience management."

Charlie Godfrey, Senior Principal Business Consultant, Genesys (United States)

"The Customer Experience Methods from Global CEM are very useful to change mindsets of employees and get to understand the customer better.  Many companies are customer oriented but in an internal and process oriented way.  With CEM you learn to see what the customer experiences and with this new focus it is easier to find points for improvement and get better understanding for what is important for the customer.  The methods are easy to use and implement and of high use for me and my department. "

Linda de Winter, Head of Service Desk Outsourcing, Swisscom Schweiz AG (Switzerland)

"Sampson brings a challenging but very valuable view on customer experience management.  Very pragmatic, his examples, based on solid research help building required buy in inside our large organization.  Sampson is an excellent trainer, too, managing to keep your attention all the way to the conclusion, leading to action plan. "

Luc Delepine, Project Manager Aurora Team, Business Development, Commercial Banking, ING Belgium (Belgium) Belgium

"Very well experienced speaker, ideal balance of theoretical modules and practical use of cases. "

Ania-Virginia Kleinbichler, Director, Visitor Marketing, Messe Frankfurt Exhibition GmbH (Germany) Germany

"Refreshing to learn new dimensions and aspects which turn conventional thinking around."

Harjeet Virdee, Online Business Development Manager, Cathay Pacifica Airways (Hong Kong) Hong Kong

"Thank you for all the great efforts for taking us on such an interesting and informative journey of discovery in CEM over the past two days. We appreciate your passion, enthusiasm and expertise! "

Michelle Curry, Strategy & Change Leader, Globally Integrated Capability, IBM (India)

"It was terrific and invigorating to learn new concepts and tools."

Desirree Madison-Biggs Director, Customer Experience, Symantec Corporation (United States)

"The master course "Customer Experience Management" I attended some years ao was of great value to me and my clients.  Sampson Lee is for us the number one expert in Customer Management and CEM.  I highly recommend him and Global CEM."

Richard R. van Nieuwenhoven Helback, Customer Value Inspirator, Customer Passion Company (Netherlands) Netherlands

"Thank you for giving me a foundation for my present /future journey towards effective CEM!"

Caroline Soegtrop, Customer Experience Manager, Air Transit (Canada)

"Emotion Curve is very practical and useful to apply!"

Brendan Finn, Marketing Manager, Vhi Healthcare (Ireland)

"This course helps me to SELL the CEM project to executives."

Michael Gallant, Customer Requirement Manager, Trend Micro (United States)
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