Live Customer Experience Certification Training | Global CEM

Live CX Certification Program - Structure and Content

The Live CX (Customer Experience) Certification program will retain the entire framework and content of our Global CEM Certification Program but has been restructured into 5 days, with one 2-hour session per day. 

 

First Hour

 

Second Hour

Day One
 

Effective Experience
Principles
 

Break: 15 minutes

 

Effective Experience Principles 

 

Day Two

Voice of Customer 

Break: 15 minutes

Voice of Customer 

Day Three

CEM Strategy 

Break: 15 minutes

CEM Strategy 

 

Branded CEM 

Day Four

 

Branded CEM 

 

Break: 15 minutes

Touch-Point Management 

Day Five

Touch-Point Management 

 

CEM Implementation 

Break: 15 minutes

CEM Implementation 

For further enquiry regarding Live CX Certification Program, please write to Alice Tse at alice@globalcem.org

Join Chris Parker in being a Global CEM Certified Customer Experience Professional.

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