Corporate Customer Experience Training Course | World’s 1st CX Certification

In-house Corporate CX Training - Content

The in-house corporate customer experience (CX) training course will follow all the skeleton and framework of our Global CEM Certification Program. It is developed based on the Branded CEM Method, which provides a strategic framework with 12 building blocks to formulate an effective CX strategy. It guides enterprises to take a resource revolution by aligning customer journey mapping with brand promises to create values for customers, derive Moment of Buying (MOB) and make Net Promoter Score (NPS) actionable. The method renders a complete CX roadmap from strategy formulation to step-by-step implementation.

The training is divided into six modules in two days. 

Day 1
Day 2
 9:00-
10:00
Effective Experience
Principles
 

 9:00-

10:00

Branded CEM 
10:00-
10:15
Coffee Break 10:00-
10:15
Coffee Break
10:15-
11:15

Effective Experience Principles 

10:15-
11:15
Branded CEM 
11:15-
11:30
Coffee Break 11:15-
11:30
Coffee Break
11:30-
12:30
Voice of Customer  11:30-
12:30
Touch-Point Management 
12:30-
13:30
Luncheon 12:30-
13:30
Luncheon
13:30-
14:30
Voice of Customer  13:30-
14:30
Touch-Point Management 
14:30-
14:45
Coffee Break 14:30-
14:45
Coffee Break
14:45-
15:45
CEM Strategy  14:45-
15:45
CEM Implementation 
15:45-
16:00
Coffee Break 15:45-
16:00
Coffee Break
16:00-
17:00
CEM Strategy  16:00-17:00 CEM Implementation 

For further enquiry regarding in-house program, please write to alice@globalcem.org.

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