Voice of the Attendees

Voice Of Attendees

"I took one of his first programs on Global CEM.  Sampson is extremely skilled helping you to adopt your customer's view and make valuable decisions on how to improve experience and profitability; breaking down customer journey in touchpoints, to understand customer's holistic vaule of every touchpoint (transactional and emotional), where it is worth it to invest to improve customer experience and how to implement it.  To me, one of the best experts on CEM worldwide.  Thank you Sampson!"

Julio Herrera-Estevez, Director, Horwath HTL Spain (Spain) Spain

"Sampson makes Customer Experience Management (CEM) tangible by focusing on the practical application of CEM strategy in large enterprises through the lens that count - the outside (customer) in (enterprise).  With just enough focus on CEM models and elements, the Global CEM course conducted by Sampson focus on CEM in practice for practitioners who care about the customer." 

Mike Galvin, Director of Client Solutions - Retail, Medallia, Inc. (United States) United States

"This course was an eye-opener for a guy who is an academic.  It helped me bridge the gap between academic and practice.  I have already started to notice the difference in the way I think and form arguments.  Thank you very much, Mr. Lee for this course."

Dr. Abdulah Sultan, Marketing Professor, Kuwait University (Kuwait) Kuwait

"I met Sampson through his Global CEM training in San Francisco in 2012.  While many people talk about Customer Experience Management (CEM), Sampson's course takes CEM and translates it into an actionable structure.  We have used this structure with success with other clients.  Sampson's model of the Emotion Curve and Customer Touchpoints have given me a different view into Customer Experience.  With the knowledge I have gained as a result of the Global CEM course, I highly recommend Sampson and his Global CEM course."

Stuart Walters, Principal Business Consultant, Genesys (Unites States) United States

The Global CEM Certification was an excellent experience.  Over just a few days, we were introduced to customer experience theory and practical ways to implement.  The other people in attendance at the session also brought a lot of great background and information to the discussions.  I highly recommend Sampson and the CEM certification program."

Chris Parker, Founder, Parker Holland (Netherlands) Netherlands



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