Voice of Participants | World's 1st Customer Experience Certification

Voice Of Participants

"A lot of bricks fell into place. I can clearly see how to start and run my CEM program!"

Sven-erik Gjertsen, CRM Campaign Manager, GE Money Bank (Norway)

"Able to address touch-point management in the credit card business through the learning's on this program."

Faiza Momoniat, Head of Card Business Services, Standard Bank (South Africa)

"I enjoyed Sampson's sessions the best - he had a good balance of theory & practice examples. The biggest "aha!" was the emotional curve - pleasure/pain peaks - and that you don't need to "fix" each & every touchpoint. I can see how it can be practiced by my clients. "

Angeli Lambsdorff, Managing Director, Dentsuindio Inc. (Philippines)

The wrap-up was professional, allowed me to annotate my notes, and clearly re-iterated key items at a comfortable pace. The best wrap-up I have ever experienced. "

Jonathan Ward, Region Service Quality Manager, MEAP, Baker Hughes INTEQ (UAE)

"Picked up a lot of insights on initiatives that can be implemented in the area of CEM, very impressed to the program and the manner in which it was "managed" shows good practice of CEM by those who preached. "

Sandra De Zoysa, Group Senior Vice President, Service Delivery & Enterprise Contact Management, Dialog Telekom PLC (Sri Lanka)

"Intellectual approach with good real life examples, the trainers' passion and knowledge, and knowing that I will use what I've learned. "

Meg Hurley, Marketing Manager Australasia, Ansvar Insurance (Australia) Australia

"An outstanding performance and excellent course, absolutely professional. Great application of theory into practice, awesome, well done."

Martin Knollys, Provincial Service Manager, First National Bank (South Africa)

"Very content rich, broad and thorough exploration of the subject."

Mark Grieves, Head of Customer Experience, OCBC Bank (Singapore)

"I have been in the call center industry for quite sometime and I thought there's nothing more to learn until now (taking this program). "

Marco Ogsimer, 800 TeleServices (China)

"It put the big elephant (implementing a CEM program) into perspective and broke it down into bite sized chunks. Really liked the exercises as they made the learning a reality."

Nadia Ribeiro, Brand Manager, Comair (South Africa)

"Practical exercises put in practice what we've learned and to get to know different views."

Rafaela Silva, Customer Experience and Loyalty Specialist, Salsa Jeans (Portugal)

"The 'aha' moment was the topic of Sampson's Peak (-end Rule), Emotion Curve and Pain. It totally made me feel better that our organization need not be perfect."

Jeanette Beltran, Global CRM Director, ABS-CBN Global (Philippines)

 

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